Refund policy

Last updated: June 25, 2025

Returns & Refunds Eligibility

• All sales are final for custom-printed items unless they are damaged or incorrect

• We do not accept change-of-mind returns for personalised or made-to-order products

• Claims must be submitted within 7 business days of receiving your order

Faulty, Damaged or Incorrect Items

• If you receive a product that is faulty, damaged, or different from your approved proof, contact us immediately

• Please email us at info@exposurepack.com.au with your order number and clear photos of the issue

• We will investigate and offer a replacement, refund, or credit depending on the situation

Refund Process

• If approved, refunds are processed within 5–7 business days back to your original payment method

• Shipping costs are non-refundable unless the item is deemed faulty or incorrect

• If a return is required, we will provide a return shipping label or instructions

Important Notes

• We reserve the right to reject any refund or replacement requests that do not meet the above conditions

• Exposurepack is not responsible for delays or damages caused by third-party couriers

• All custom orders require customer sign-off prior to production — please check your proofs carefully

Need help?

If you have any concerns about your order or our return policy, contact us at info@exposurepack.com.au